Specialist On-Call Support for Every Practice Area
Legal emergencies rarely wait for convenient times. A client may be taken into custody at midnight, a family may need an urgent safeguarding order over the weekend, or a commercial deal may hit a critical deadline outside standard hours. These situations demand immediate action, but many firms struggle to provide reliable on-call solicitor coverage without placing an unsustainable burden on their teams.
Contesto Legal’s On-Call service bridges this gap. Acting as your professional first point of contact, we capture urgent client details, triage the situation and escalate it directly to the right solicitor. Our team is trained to recognise urgency across criminal, family, immigration and commercial matters — ensuring your firm is seen as responsive, trusted and ready, no matter when the crisis arises.
Key Benefits
Outsourcing On-Call to Contesto keeps your firm responsive in emergencies while protecting your solicitors from unnecessary disruption.
Fast Response, Every Time
No delays, no uncertainty
We answer instantly in your firm’s name and ensure urgent matters are handled without hesitation. Clients feel reassured immediately and solicitors receive only the information they need to act.
Coverage Without Burnout
Keep your team protected
Traditional on-call duty places heavy strain on solicitors, leaving them exhausted and less effective during working hours. By filtering and triaging enquiries, we ensure your team is only interrupted when absolutely necessary.
Practice-Area Specific Support
Specialist cover for urgent matters
Our team is trained to understand the urgency of different legal fields. Whether it’s a police station call-out, a family injunction, or an immigration bail hearing, we escalate correctly and consistently.
The Problems We Solve
When legal emergencies are mishandled, the consequences are severe: lost cases, damaged reputations and overworked solicitors. Our On-Call service prevents these risks by giving firms a structured, reliable system for urgent response.
The Strain of 24/7 Cover
Partners often rely on junior solicitors or rota systems that quickly lead to burnout. We filter, triage and escalate appropriately, so only genuine emergencies reach your team.
When Clients Can’t Afford to Wait
A client in custody or crisis cannot be left to voicemail. We answer instantly, gather the critical details and ensure urgent cases are escalated without delay.
Lack of Consistent Protocols
Without a clear process, on-call response can vary dramatically between solicitors. We deliver a consistent system with detailed logs, professional triage and audit trails for compliance.
The Strain of 24/7 Cover
Partners often rely on junior solicitors or rota systems that quickly lead to burnout. We filter, triage, and escalate appropriately, so only genuine emergencies reach your team.
When Clients Can’t Afford to Wait
A client in custody or crisis cannot be left to voicemail. We answer instantly, gather the critical details, and ensure urgent cases are escalated without delay.
Lack of Consistent Protocols
Without a clear process, on-call response can vary dramatically between solicitors. We deliver a consistent system with detailed logs, professional triage, and audit trails for compliance.
"We were losing clients because we couldn’t answer urgent calls outside office hours. With Contesto Legal, every call is answered professionally and our reputation has never been stronger."
— Partner, Regional Criminal Practice
"The reassurance Contesto provides to our clients has been invaluable. Their team handles sensitive situations with empathy and professionalism, giving us the confidence that nothing is missed."
— Managing Solicitor, Family & Immigration Firm
"Contesto Legal has transformed our out-of-hours cover. Our solicitors can focus on high-value work during the day, knowing our clients are still supported 24/7. The ROI has been clear from the start."
— Director, Corporate Law Firm