Never Miss a Call
In law, client experience is as important as case outcomes. Clients facing stressful situations — custody issues, family disputes, delayed court hearings, or unexpected administrative setbacks — need reassurance and guidance. But solicitors cannot be constantly available, and when clients are left without updates, frustration grows quickly into mistrust and complaints.
Contesto Legal’s Client Care service bridges this gap. Acting as a calm, professional first point of contact, we manage expectations, explain when solicitors are unavailable, and provide clear, timely reassurance. Whether it’s updating a client on a delayed matter, confirming a next step, or simply offering support in a difficult moment, we protect your reputation while giving clients the care they deserve.
Key Benefits
With Contesto handling client care, your firm delivers consistent, compassionate support that builds loyalty, reduces complaints, and frees solicitors to focus on outcomes.
Protect Your Reputation
Clients feel heard, not ignored.
Reputation depends on how supported clients feel during stressful moments. We ensure every client is acknowledged instantly, creating trust and showing your firm is dependable and client-focused.
Reduce Complaints
Defuse issues before they escalate.
Most complaints stem from poor communication, not poor legal work. By managing expectations and providing regular reassurance, we prevent client frustration from turning into formal grievances.
Consistent, Professional Support
Every client, the same high standard.
We follow your firm’s protocols and tone of voice, so whether a client speaks to you directly or through us, the experience is seamless, consistent, and always professional.
The Problems We Solve
Clients value reassurance and communication as much as results. When firms fail to meet this need, relationships are strained, trust is lost, and formal complaints increase. Our Client Care service provides a structured solution, protecting client experience and solicitor time.
Clients Feeling Abandoned
Long gaps without updates can leave clients anxious and uncertain. We ensure they always have a professional point of contact, keeping them reassured and informed.
Escalating Complaints
Communication failures often cause unnecessary complaints that damage reputation and consume resources. We defuse these situations early, managing expectations before they become formal disputes.
Lost Time to Routine Calls
Routine requests for updates pull solicitors away from focused legal work. We handle these interactions, documenting them and only escalating matters when solicitor input is essential.
Clients Feeling Abandoned
Long gaps without updates can leave clients anxious and uncertain. We ensure they always have a professional point of contact, keeping them reassured and informed.
Escalating Complaints
Communication failures often cause unnecessary complaints that damage reputation and consume resources. We defuse these situations early, managing expectations before they become formal disputes.
Lost Time to Routine Calls
Routine requests for updates pull solicitors away from focused legal work. We handle these interactions, documenting them and only escalating matters when solicitor input is essential.
"We were losing clients because we couldn’t answer urgent calls outside office hours. With Contesto Legal, every call is answered professionally, and our reputation has never been stronger."
— Partner, Regional Criminal Practice
"The reassurance Contesto provides to our clients has been invaluable. Their team handles sensitive situations with empathy and professionalism, giving us the confidence that nothing is missed."
— Managing Solicitor, Family & Immigration Firm
"Contesto Legal has transformed our out-of-hours cover. Our solicitors can focus on high-value work during the day, knowing our clients are still supported 24/7. The ROI has been clear from the start."
— Director, Corporate Law Firm