Never Miss a Call
Casework doesn’t pause when the office closes. Missed updates, delayed filings, or overlooked client details can create costly setbacks and compliance risks. Solicitors often waste valuable hours chasing missing information or correcting errors that could have been prevented with proactive support. Without overnight admin cover, firms start each day on the back foot.
With Contesto Legal’s Remote Admin Support, your firm stays one step ahead. We securely collect documentation, process client intake, update case management systems and flag urgent actions in real time. By the time your team begins their day, files are accurate, deadlines are visible and priorities are clear — allowing solicitors to focus on high-value legal work instead of administrative backlog.
Key Benefits
Choosing Contesto Legal for your out-of-hours cover gives your firm more than availability — it delivers clear advantages that protect your reputation, support your team, and unlock new opportunities.
Protect Your Reputation
Never leave clients waiting.
A single missed call can damage trust and make clients look elsewhere. With our instant response, your firm is always seen as reliable, professional and committed — even outside office hours.
Reduce Pressure on Solicitors
Take the strain off your team.
On-call duty exhausts solicitors and eats into their personal time. By outsourcing, you protect staff wellbeing, reduce burnout and ensure your team performs at their best during working hours.
Capture Every Opportunity
Turn late-night calls into new cases.
Some of the highest-value instructions begin with an urgent after-hours call. We make sure every enquiry is answered, logged and escalated — so you never lose potential business to a competitor.
Missed Calls Damage Reputation
Clients who can’t get through often lose trust and turn elsewhere. With Contesto Legal answering instantly in your firm’s name, every client feels supported and your reputation stays protected.
On-Call Duty Drains Solicitors
Asking solicitors to cover phones at all hours leads to burnout and reduced performance in core work. We take on the after-hours pressure, freeing your team to rest and return sharp and focused.
Lost Instructions, Lost Revenue
Many urgent after-hours calls are potential new cases waiting to be secured. We capture every enquiry, triage it carefully, and escalate what matters — ensuring no opportunity or client ever slips away.
"We were losing clients because we couldn’t answer urgent calls outside office hours. With Contesto Legal, every call is answered professionally and our reputation has never been stronger."
— Partner, Regional Criminal Practice
"The reassurance Contesto provides to our clients has been invaluable. Their team handles sensitive situations with empathy and professionalism, giving us the confidence that nothing is missed."
— Managing Solicitor, Family & Immigration Firm
"Contesto Legal has transformed our out-of-hours cover. Our solicitors can focus on high-value work during the day, knowing our clients are still supported 24/7. The ROI has been clear from the start."
— Director, Corporate Law Firm