Virtual Reception for Modern Law Firm
A receptionist is more than someone who answers the phone — they represent your firm, set the tone for client relationships and ensure enquiries are directed to the right place. Yet many firms struggle with gaps in cover, overwhelmed staff, or the high costs of full-time front-of-house support.
Contesto Legal’s Virtual Reception gives you a professional receptionist service without the overheads. We handle new enquiries, manage overflow during busy periods, schedule call-backs and log details securely into your case management system. Every client is greeted in your firm’s name, with the professionalism and consistency you’d expect from an in-house receptionist.
Key Benefits
By outsourcing reception to Contesto Legal, you gain a trusted partner who delivers professionalism, consistency and scalability — without the cost of hiring additional staff.
First Impressions, Protected
We act as your front of house
Every client interaction matters. Our receptionists represent your brand, ensuring callers feel welcomed, reassured and confident in your firm from the very first contact.
New Enquiries Captured
Every potential case recorded and passed on
When prospective clients can’t get through, they often move on. We ensure every new instruction is handled, logged and escalated so your firm never misses an opportunity.
Seamless System Integration
More than just message taking
We can log calls, schedule follow-ups and update client details directly into your case systems, ensuring continuity between our team and yours.
The Problems We Solve
Reception is the first line of client experience — but when it’s inconsistent, overloaded, or under-resourced, the whole firm feels the impact. Virtual Reception removes these challenges, giving your practice reliable, professional cover that scales to demand.
Inconsistent Client Experience
A missed or rushed call creates a poor impression. With us acting as your reception, every interaction is handled with care and consistency.
Overloaded Front-of-House
Even the best reception staff can only do so much at peak times. We provide overflow support to ensure service standards never drop.
High Overheads for Cover
Recruiting, training, and retaining reception staff is costly. Virtual Reception delivers the same professional presence without the full-time expense.
Inconsistent Client Experience
A missed or rushed call creates a poor impression. With us acting as your reception, every interaction is handled with care and consistency.
Overloaded Front-of-House
Even the best reception staff can only do so much at peak times. We provide overflow support to ensure service standards never drop.
High Overheads for Cover
Recruiting, training, and retaining reception staff is costly. Virtual Reception delivers the same professional presence without the full-time expense.
"We were losing clients because we couldn’t answer urgent calls outside office hours. With Contesto Legal, every call is answered professionally and our reputation has never been stronger."
— Partner, Regional Criminal Practice
"The reassurance Contesto provides to our clients has been invaluable. Their team handles sensitive situations with empathy and professionalism, giving us the confidence that nothing is missed."
— Managing Solicitor, Family & Immigration Firm
"Contesto Legal has transformed our out-of-hours cover. Our solicitors can focus on high-value work during the day, knowing our clients are still supported 24/7. The ROI has been clear from the start."
— Director, Corporate Law Firm